FAQ & Policies
Everything you need to know about your stay at The Grand Harris, from booking details to refined residential guidelines.
How do I access the property upon arrival?
To access the property, you will be provided a code to access the lockbox on the garage. A key inside the lockbox will be used to enter the home.
What are the check-in and check-out times?
Check-in is at 4:00 PM CST and check-out is required by 11:00 AM CST. These hours ensure our professional crew can maintain our high standards of excellence. Requests for early or late access are subject to availability.
Are parties allowed?
To prevent any damage and to provide the best experience to all of our guests, parties of any kind are not allowed during your stay.
Are events or professional photoshoots permitted?
Our residences are designated private retreats. Any commercial activities, large unauthorized gatherings, or professional content creation require prior written consent and may involve additional fees or insurance.
What are the primary house rules for my stay?
We maintain a strictly non-smoking, drug-free, and no-party environment. Quiet hours are observed from 10:00 PM to 8:00 AM to respect the local community and ensure a tranquil stay for all guests.
Are Pets Allowed?
Guests will need to be given prior consent before bringing any pets.
Cancellation Policy
Rest easy with our flexible cancellation window. Full refunds are provided for cancellations made at least 48 hours prior to your scheduled check-in date. Cancellations made within 24 hours will be charged for 1 night.
Check-in & Check-out
Check-in begins at 4:00 PM, and check-out is scheduled for 11:00 AM. We offer contactless entry through secure locks for your convenience and safety.
No deposits are required as all bookings must be paid in full.
Payments & Deposits
Damage & Incident Policy
Guests are liable for any significant damage to the property, bespoke furnishings, or high-end equipment. Incidents should be reported immediately to host. Guests are subject to fees for broken items, misplaced furniture, or cosmetic damages.
To maintain the luxury experience, we strictly enforce a no-smoking and no-pets policy. We also observe quiet hours from 10:00 PM to 8:00 AM daily.